Sign in Help

Having problems signing in? Please read the list of common problems and their solutions below. Follow the instructions to see if your problem is solved.

1. Are you getting the error message
   Login Name is blank or PIN is blank?
Why is this important?
How do I fix this?


2. Are you getting the error message
   Login unsuccessful. The account was not found...?
Why is this important?
How do I fix this?


3. Is your computer's clock is set correctly?
Why is this important?
How do I fix this?


4. Make sure you have enabled and are accepting cookies in your browser settings.
Why is this important?
How do I fix this?

In order for you to sign in to your account, you must supply both the login and PIN assigned to you. For security reasons, we cannot allow you sign in with just the login or just the PIN. If you forgot your PIN, click on the link labeled "Click here if you forgot your PIN" below the form on the sign in page. If you forgot your login, please call citirent.com customer service at
(212) 691-8300.

1. In the sign in page, type the correct information in both the Login and PIN fields, then click the Login button.

In order for you to sign in to your account, you must supply both the login and PIN assigned to you. When you signed up with citirent.com, you were sent a welcome email with this information. If you believe you are correctly entering this information when you try to sign in, please see the checklist below for possible solutions. If you didn't receive this email, you no longer have this information, or if you forgot your login or PIN, please call citirent.com customer service at (212) 691-8300.

1. Check the case of the Login and PIN. Your Login and PIN are case-sensitive. For example, if you see a lower case "a" in your welcome email, make sure you are typing a lower-case "a" and not an upper-case "A".
2. Check for spaces. Your Login and PIN don't have any spaces in them. Do not type any spaces in the Login or PIN fields or you will get an error.
3. Check the spelling. Some characters look similar, for example the number one "1" and the lower-case L "l". Your Login and PIN must be typed exactly as they appear in your welcome email. Even one character different will result in an error.
4. You cancelled your account. If you clicked on the link in your citirent.com email to remove yourself from our mailing list and you successfully unsubscribed, your account was deleted as noted in the unsubscribe page. You will no longer receive listings emails, but your account will also be deleted and you will no longer be able to sign in to your account.
5. You don't have an account. Before you can sign in, you need to sign up or call your citirent.com representative at (212) 691-8300 to get an account.

Citirent.com uses cookies to allow you to sign in to your account. Cookies have an expiration time, which tells the cookie when it should no longer be valid. When your clock is set incorrectly, the cookie will expire before it is even set. You won't be able to sign in because you get signed out immediately when the cookie expires. More info: What is a cookie?

1. Click Start, and then click Run.
2. In the Open box, type command, and then press ENTER.
3. At the command line, type date, and then press ENTER.
4. Type the current date in the numeric format, and then press ENTER. For example, for [Date_Format: $NOW, -DateFormat='%B %d, %Y'], type
   [Date_Format: $NOW, -DateFormat='%m-%d-%Y'].
5. Type time, and then press ENTER.
6. Type the current time in the 24-hour format, and then press ENTER. For example, for [Date_Format: $NOW, -DateFormat='%h:%M %p'], type [Date_Format: $NOW, -DateFormat='%H:%M:00']. Note that you must enter seconds and use the colon as the separator.
7. Type exit, and then press ENTER.
8. Delete your cookies - click here for instructions.

1. Open the Date & Time control panel by clicking on the Apple Menu, scrolling down to the Control Panels submenu, and selecting Date & Time from the list of Control Panels.
2. In the Current Date box, enter todays date - [Date_Format: $NOW, -DateFormat='%m/%d/%y']. Change the date by first clicking on the month, then click the up or down arrow buttons to the right of the box until the correct month is displayed.
3. Repeat this for both the day of the month and the year until the full date is correct. It should read [Date_Format: $NOW, -DateFormat='%m/%d/%y'].
4. Now click in the Current Time box to change the time in the same manner, clicking on the hours, minutes and seconds fields and clicking up or down on the arrow buttons until the correct time for your time zone is displayed.
5. Alternatively, you can click on the Use a Network Time Server checkbox. This will synchronize your computer's clock to another clock that is correct. If you use this option, make sure the displayed time is correct for your time zone.
6. When you close the Control Panel the clock will be set.
7. Delete your cookies - click here for instructions.

1. Open the Date & Time control panel by clicking on the Apple Menu and selecting System Preferences to launch the System Preferences application.
2. Single click on the Date & Time icon, then click on the Date & Time tab.
3. Change the Current Date by first scrolling through the months using the left and right arrows. Today's month is [Date_Format: $NOW, -DateFormat='%B']. When the correct month is displayed, select the correct day of the month in the calendar area below it. The day number [Date_Format: $NOW, -DateFormat='%d'] should be highlighted in the calendar.
4. Make sure the year is correct. If it is not, change it by scrolling through the years using the left and right arrows. It should read [Date_Format: $NOW, -DateFormat='%Y'].
5. Now click in the Current Time box to change the time. Click on the hours field and clicking up or down on the arrow buttons. Repeat this for the minutes and seconds fields until the correct time for your time zone is displayed.
6. Alternatively, you can click on the Network Time Server tab and click the Use a Network Time Server checkbox. This will synchronize your computer's clock to another clock that is correct. If you use this option, make sure the displayed time is correct for your time zone.
7. When you close the Control Panel the clock will be set.
8. Delete your cookies - click here for instructions.

Citirent.com uses cookies to allow you to sign in to your account. When you sign in to your account, a session is created so that citirent.com can give you personalized listings and information for the duration of your visit to the site. If you don't accept the cookie from citirent.com, you can't sign in because our server can't communicate with your browser. Since we can't identify you, we are unable to create a session for you. Enabling cookies and accepting them from citirent.com allows you to sign in.
More info: What is a cookie? What is a session?

1. In the Tools menu, click Internet Options.
2. Click the Security tab.
3. Click the Internet icon and click Custom Level. This opens the Security Settings window.
4. From the Security Settings list, scroll down to Cookies and click the arrow to expand.
5. Under Allow cookies that are stored on your computer, click the Enable button.
6. Under Allow per session cookies (not stored), click the Enable button, and then click the OK button.
7. Click the OK button to close the Internet Options window.

1. In the Edit menu, click Preferences.
2. From the list of options, click the arrow next to Web Browser to expand.
3. Select the Security Zones option under the Web Browser option.
4. Select Internet Zone from the Zones drop down menu.
5. Click the Medium or lower button from the options for Set the security level for this zone.
6. From the list of options, click the arrow next to Receiving Files to expand.
7. Select the Cookies option under the Receiving Files option.
8. Select Never Ask from the When receiving cookies drop down menu.
9. Click the OK button to close the Internet Options window.

1. In the Explorer menu, click Preferences.
2. From the list of options, click the arrow next to Web Browser to expand.
3. Select the Security Zones option under the Web Browser option.
4. Select Internet Zone from the Zones drop down menu.
5. Click the Medium or lower button from the options for Set the security level for this zone.
6. From the list of options, click the arrow next to Receiving Files to expand.
7. Select the Cookies option under the Receiving Files option.
8. Select Never Ask from the When receiving cookies drop down menu.
9. Click the OK button to close the Internet Options window.

1. In the Tools menu, click Internet Options.
2. Click the Security tab.
3. Select Internet Zone and click Custom Level. This opens the Security Settings window.
4. Select Medium or lower from the Reset Custom Settings drop down menu, and click the Reset button.
5. Click the Yes button when the pop up message appears.
6. Click the Privacy tab.
7. Set the Settings slider to Medium or lower.
8. Click the Advanced button.
9. Click the Override automatic cookie handling checkbox.
10. Click the Always allow session cookies checkbox, and then click the OK button.
11. Click the OK button to close the Internet Options window.

1. In the Edit menu, click Preferences.
2. From the Category list, scroll down to Privacy & Security and click the arrow to expand.
3. Select the Cookies option under the Privacy & Security option.
4. Click the Enable all cookies button on the right side of the window.
5. Click the OK button to close the Preferences window.

1. In the Edit menu, click Preferences.
2. From the Category list, scroll down to Privacy & Security and click the arrow to expand.
3. Select the Cookies option under the Privacy & Security option.
4. Click the Enable all cookies button on the right side of the window.
5. From the Category list, scroll down to Advanced and click the arrow to expand.
6. Select the Scripts & Plugins option under the Advanced option.
7. Click the Read cookies checkbox under Allow webpages to.
8. Click the OK button to close the Preferences window.

1. In the Netscape menu, click Preferences.
2. From the Category list, scroll down to Privacy & Security and click the arrow to expand.
3. Select the Cookies option under the Privacy & Security option.
4. Click the Enable all cookies button on the right side of the window.
5. From the Category list, scroll down to Advanced and click the arrow to expand.
6. Select the Scripts & Plugins option under the Advanced option.
7. Click the Read cookies checkbox under Allow webpages to.
8. Click the OK button to close the Preferences window.

1. In the View menu, click Internet Options.
2. Click the Advanced tab.
3. From the Security list, scroll down to the Cookies option.
4. Click the Enable button.
5. Click the OK button to close the Internet Options window.

1. In the Options menu, click Network Preferences.
2. Click the Protocols tab.
3. Select the Always Accept Cookies option.
4. Click the OK button to close the Network Preferences window.

1. In the Edit menu, click Preferences.
2. From the Category list, scroll down to Advanced and click the arrow to expand.
3. Select the Accept All Cookies button.
4. Click the OK button to close the Preferences window.

1. In the Tools menu, click Internet Options.
2. Click the General tab, click the Delete Cookies button, and then click the OK button.

1. In the Tools menu, click Internet Options.
2. Click the General tab, click the Delete Cookies button, and then click the OK button.

1. In the Tools menu, click Internet Options.
2. Click the General tab, then click the Settings button.
3. In the Settings window, click the View Files button.
4. In the folder window, select all the cookie files and delete them.
5. Close the folder window.
6. Click the OK button to close the Settings window.
7. Click the OK button to close the Internet Options window.

1. In the Edit menu, click Preferences.
2. From the options list, scroll down to Privacy & Security and click the arrow to expand.
3. Select the Cookies sub option.
4. Click the Manage Stored Cookies button.
5. In the Cookie Manager window, click the Remove All Cookies button.
6. Click the OK button to close the Cookie Manager window.
7. Click the OK button to close the Preferences window.

1. Go to folder Program Files, Netscape, Users.
2. Go to your current user profile folder.
3. Locate the file called cookies.
4. Right-click on the file and select Delete.

1. Go to folder System Folder, Preferences, Netscape Users.
2. Locate the file called Magic Cookie.
3. Put the file in the Trash and empty the Trash.

1. In the Edit menu, click Preferences.
2. Click the Advanced tab, click the Cookies option.
3. Click the View Stored Cookies button. The Cookie Manager window will open.
4. Click the Remove All Cookies button, and then click the OK button.
5. Click the OK button in the Preferences window.

A "cookie" is a small piece of information which a web server can store temporarily with your web browser. This is useful for having your browser remember some specific information which the web server can later retrieve.
Even More info: Cookies in Depth

A "session" or "session cookie" is a temporary cookie that is created by a server. It lasts only for a specified amount of time, or when you close the browser, whichever is shorter. The web server uses the session information to communicate with your browser. The session acts as way for the web server to create the experience of information persistence. This means that it can temporarily store information about you, such as your login information, first and last name, email address etc., so you only need to enter that information once for your entire visit to the site. Sessions rely on cookies to work.
Even More info: Sessions in Depth